cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong item delivered and PayPal give decision in favour of seller.

mfabaig88
New Community Member

Wrong item delivered and PayPal give decision in favour of seller.

Hi 

I order bed and bedsides with lift up function,

seller send the item after 2 months of agreed delivery date.

and when they send the bed it was without lift up function.

seller agreed to pay refund but ask me to send the item back.

Item weight is more then 100 kg and its costing me more then £125 to send them back.

not understand why i have to pay for seller mistake and PayPal give decision in favour of seller.

Can anyone help what to do next?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Wrong item delivered and PayPal give decision in favour of seller.

@mfabaig88 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.