I filed a dispute for a refund and I am being told I need to return the item but I haven't received the item. I put the wrong reason for wanting a refund I meant to put item wasn't received but instead, I put Item not as described. Is there a way to change this? I don't know what to do.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
Hi @1QueenD, I hope you're doing well. You can definitely change the reason of your dispute. Here's How to change reason of dispute. Hope this helps. Stay Safe!
