Wrong Item

[Mal1313]

Hi, New to forum can you help. I bought Timberland boots from Getdoor. The boots received are entirely different and not Timberland. Supplier says sell them or return them but I have to pay postage. Surely their fault and they should pay for return postage. Am I correct.

[kernowlass]

@Mal1313 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Tucway]

I ordered a Bluetooth smart watch of this company and paid $35. I received a cheap windup watch. When I complained I was offered a $4 refund. And was told to pay return the item at my own cost to get a refund. The item was NOTHING like the watch I ordered. So why should I still be out of pocket ! I will never buy from China again. I’m disappointed with PayPal for not sorting what seems to becoming an endemic problem. 

[thinder]

same here

[thinder]

I had the same experience but mine was an RC airplane but recieved a tiny stationary metal model, of the crap store variety.  Paypal hasnt helped, ive filed a complaint with IC3 and a dispute with my CC.