Would the buyer protection work for me?

[salih55]

Hi guys,

I made a huge mistake and got "scammed".

I purchased 2 games from an app called Shpock and payed with paypal.

I used the payment: via goods and services

Now to my problem:
Its about Games for the Nintendo Switch (physical copies!)

He had 2 offers with 2 different games, both for 25€ each.

I made an offer on one game (on the zelda one) with: Both games for 45€?

His answer was okay, and he accepted the offer.

After that everything happens in the chat (only proof I have)

He tells me his paypal mail, asks for my shipping address and tells me that he will ship it "today" (of course he did not)

Does paypal protect me? or are my proofs even valid (several screenshots of the article page + chat)

In the payment notes (before sending the payment), i have written:

Both games are used, Zelda BOTW Nintendo Switch, Splatoon 2 Nintendo Switch. bought on shpock, username: "..." (my username)

The main problem is, the article page of the zelda game still says 25€ , even though in the chat it says "Purchased for 45€" and i paid the 45€ for 2 games.

sorry for my english, I am German but would really appreciate your help

[kernowlass]

@salih55

You should be covered for the amount you 'paid' via paypal so...............

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.