New to the community? Welcome! Please read our Community Rules and Guidelines
just received and invoice from paypal for a $35 donation to a Covid Releif fund that I know nothing about and didn't request - has THe World Hearlth Orinization logo on it- Have I been hacked or spammed ?
I DID not authorize or agree to the 35.00 payment to this charity. I'm UNABLE to cancel it or get in touch with Paypal. Anyone have helpful advice. I'm livid.
Read the thread. We've posted how to perform the cancellation several times. You have not been hacked. It's not from the WHO. Any Paypal user can invoice any other Paypal user, all they need is an email address. Calm down.
Talked to Customer Service, they said as long as I don't pay, it wont take money out, but I'd like to get rid of this bill/invoice.
Yes, I've tried cancel... Many, many times.. It simply takes me to the invoice information page.
Yes I've tried clearing my cache. I've also tried different browsers, and my phone. Same result.
I was also advised to block the sender, but they do not appear in my contacts page.
Shannon, I also tried all these avenues to cancel the invoice, from day one when I contacted Paypal who were of no help in doing so. They told me they would take care of it on their end at that point, but it is still just sitting there.
LuLu please see my reply to Shannon. Don't give up. I know it's frustrating. It took me good bit of time to figure it out. I shared what worked for me. Others have shared what worked for them. Keep trying each option.
I am in the USA & I found this workaround using Chrome on my laptop after quite a few attempts of trial & error.
From the invoice information page, go to your address bar on a browser & at the end of the address that is there add ?action=cancel without spaces & then hit enter or go. The cancel box should appear. Be sure to put something in the reason for cancelation section along the lines of "I did not request this invoice, I am not paying this invoice, I am cancelling this invoice" then hit the confirmation button. You should see a confirmation & it should send one to your email too. If you refresh back to the summary you will see the $ amount now has a strike through it & it will say cancelled.
It's also trial & error on this depending on your country. Translation may not be correct. If you hover over the cancel button on the Summary screen you should see the correct cancel string in the lower left corner of the browser. This can assist users in countries where English is not the primary language for browsing & are having issues.
As far as I can tell it cannot be cancelled from the PayPal app. It has to be a browser. I have seen other users have success using Android using Firefox or Chrome using my instructions. At least one Apple user posted that they had success.
read back through the thread. There are many responses, many shares with my instructions but again you have to find the way that it will work for you.
To all of the community here- please share these instructions & do your best to assist others. Let's put a stop to this scam invoice.
Same happened to me. Instead, click on the invoice. At the top of the browser page, click on the END of the URL. Add this: ? action=cancel
The ? should be right next to the very last letter of the URL, then a space, then "action=cancel". Hit ENTER. A popup should appear giving you the option to cancel. It does work! This happened to me TWICE on Tuesday, one for $50, allegedly from WHO, and $100 from the I R S (yeah right). Worked both times.
Thank you Stacey! Your solution worked for me! Sad that PayPal could not help me through phone calls and emails and promises to remove from their end. Your simple solution worked and I am happy to have it removed.