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Hi @Rosilka,
I'm sorry to hear that there is a transaction in your bank or credit card that you cannot find in your PayPal account. This typically is the case for one of a couple of reasons.
If you made a payment as a guest using a card associated with that bank, then the transaction would show in your online banking or statement from that account but not in your PayPal account. If you made a recent purchase for that amount, that is likely what it is.
The other possibility is that there was unauthorized use of your bank or card. If this is the case, please contact PayPal customer service by phone to safely convey your financial information to a representative, who can search for the activity and help with the steps for reporting it as unauthorized. You'll also then want to report to the bank or card issuer that the number was compromised. To get the number to contact PayPal, please click Contact at the bottom of the PayPal website, then click Call us. You can log in or call as a guest.
I hope this helps!
Olivia
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Well if its showing the amount withdrawn how can it be not showing on your account??
Advice is voluntary.
Kudos / Solution appreciated.
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Firstly as you didn't actually mention your bank account in your first post then how would we know what you were referring to?
Secondly as you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country).
Thirdly you have not said if the funds were transfered by paypal for a purchase to a seller OR you added funds to your paypal balance OR it was an echeque.
We can't just guess you have to give some information.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi @Rosilka,
I'm sorry to hear that there is a transaction in your bank or credit card that you cannot find in your PayPal account. This typically is the case for one of a couple of reasons.
If you made a payment as a guest using a card associated with that bank, then the transaction would show in your online banking or statement from that account but not in your PayPal account. If you made a recent purchase for that amount, that is likely what it is.
The other possibility is that there was unauthorized use of your bank or card. If this is the case, please contact PayPal customer service by phone to safely convey your financial information to a representative, who can search for the activity and help with the steps for reporting it as unauthorized. You'll also then want to report to the bank or card issuer that the number was compromised. To get the number to contact PayPal, please click Contact at the bottom of the PayPal website, then click Call us. You can log in or call as a guest.
I hope this helps!
Olivia
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