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Withdraw funds after 6 months

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New Community Member

Withdraw funds after 6 months

My account has been permanently limited for AT LEAST 6 months, probably 7-8 by now. I've sent multiple emails to PayPal customer service (each about 1-2 months apart) and received absolutely no response at all. This company is just an absolute waste of time. Is it even worth giving them a call? I should just be able to withdraw my funds.

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Esteemed Advisor

Re: Withdraw funds after 6 months

@Theo53 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so. OR ........

Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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Kudos / Solution appreciated.