Why so long

[Cchilds]

I filed a case back on the 6 May, item was clearly not as advertised, but it still took weeks for this to be agreed on. Finally send back for a refund, but tracking shows no one to accept parcel But I am still waiting for my refund, and the resolution date just keeps rolling on. For my part I had to reply to questions in a short time frame which I did, but it appears the seller can take ages to do anything Is this normal for disputes? Thanks

[kernowlass · Accepted solution]

@Cchilds 

Think customer services are inundated with claims from users that have bought tat from these China websites or Social Media so that is delaying all claims.

Your best bet is to reach out to customer services and state you have done everything asked of you and you would request your refund issued now.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


 

[Cchilds]

Thanks for the advice, now in communication with someone from PayPal support, although I do understand their situation with limited support staff, some fingers crossed the dispute may come to an end soon.