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Hello @Azure855,
Thank you for reaching out, I'm sorry to hear you're running into issues with our dispute process. To receive a refund, the item must be returned to the seller like any other marketplace. While we will mitigate that process, we do not require the seller to provide a return shipping label.
However, we do offer PayPal Refunded Return service. PayPal Refunded Returns is offered at no cost (free) only to consumers who have activated the service via their PayPal account. PayPal account must be in good standing. You can find more information about it here: https://www.paypal.com/au/webapps/mpp/returns .
I hope that helps! Best of luck with your refund & return.
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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Hello @Azure855,
Thank you for reaching out, I'm sorry to hear you're running into issues with our dispute process. To receive a refund, the item must be returned to the seller like any other marketplace. While we will mitigate that process, we do not require the seller to provide a return shipping label.
However, we do offer PayPal Refunded Return service. PayPal Refunded Returns is offered at no cost (free) only to consumers who have activated the service via their PayPal account. PayPal account must be in good standing. You can find more information about it here: https://www.paypal.com/au/webapps/mpp/returns .
I hope that helps! Best of luck with your refund & return.
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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Glad I could loop you in! It is one of our newer features, but we are trying to promote it as proactively as we can.
Thank you for your business, have a great one!
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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