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Why is my account showing -£13.27

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New Community Member

Why is my account showing -£13.27

Hi So long story short. My current PayPal account is currently showing-£13.27 and it is linked to my eBay account. Anyway I sold an item on eBay and the person made the payment which I then sent it to their home address. Upon the user receiving it, he was not happy with the item so I politely accepted his request for a refund. A few days later my PayPal account is showing -£13.27. How is this possible when the item hasn’t been sent back to me and me authorising the refund. Has the user done this by any chance?
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Esteemed Advisor

Re: Why is my account showing -£13.27

@Steve47uk 

 

Sounds like an ebay dispute so your best bet is to ask on ebays forums or ebays customer services?


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