Why is it support on Paypal is about as useful as a wet paper bag

MorteRivenditor
New Community Member

So i filled out a report on a payment thats been going through my account and explained that i cancelled a payment 9 months prior yet its been still going through my account but the **bleep** who may not even understand English that responded said "we investigated and found it was authorized" Like how dumb are they that they cant understand even went to said website tried to cancel and now they locked me from cancelling why is it paypal defends these companies that are criminals who are committing fraud to gain money 

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