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Why has my account been limited again 24 hours after access was restored?

do_japan
Contributor

Why has my account been limited again 24 hours after access was restored?

My account was limited last week, and figured it was a one off.  I sent the required information, after 5 days my account was restored.  Now, 24 hours later, I log in to make a purchase, and again I'm limited and they want we to send the same information.  Now I have to wait 5 days again?  Is this gonna be the new normal for my account which is 10 years old?

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Why has my account been limited again 24 hours after access was restored?

@do_japan 

 

Sadly only customer services can answer that one for you.


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do_japan
Contributor

Re: Why has my account been limited again 24 hours after access was restored?

I don't even think customer service can answer it tbh.  I think they can give me the run around like the automated systems do.  

 

My best guess is: they've decided to limit access to people traveling overseas.