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Paypal lost my trust today.
I purchased an expensive item from a legitimate looking website. I paid using PayPal because it provided purchase protection in the event that a seller is a scam.
Well, I got scammed. My order finally arrived months late and the item in the box was not anywhere near the marketing promise. In fact, I subsequently learned that the marketing video and specifications were from another website and the seller had simply copied their content.
Reaching out to PayPal for the protection was great until I was told I had to ship the item back to the seller, in China. That cost $140. I didn't create this issue, I didn't post a description and video of a product that is clearly not what was delivered to me. Why should I carry the financial burden of returning the goods? Why is PayPal protecting scam sellers from China?
I am concerned that PayPal is not the trustworthy organization I believed them to be.
Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Personally i just don't buy from social media sites OR sites that contain no return item 'address' or 'contact info' apart from an online email contact option.
Easy to spot these Chinese websites pretending to be based in another country.
However we only get the complaints on these sites so if there are 500 complaints on a company on this site and the company has processed 50.000 sales successfully then i guess paypal would continue to use them. If the complaints start to get bigger then that scam company just 'changes names' to another one and sets up another website and starts offering paypal again !!! So buyer beware.
Also I ALWAYS fund my paypal payments with a credit card so that you have that second layer of protection.
yea just don't trust paypal to help if it involves china. go to your bank right away, or better yet... look into the company before buying. Even better yet, after that, consider buying straight from your bank. protection from paypal does not help trade war fallout, given they are international also, and I'm now wondering if less of a US company than others. Easiest way for someone to make money? Don't do the deed yourself if you wanna scam go work for paypal & get kick backs I would assume from what I am hearing at this point.
Or do some due diligence and check out who you are purchasing from and read reviews BEFORE you buy.
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
5. Check Trustpilot or even Google companies first before you buy.
Yes that is what I meant by "or better yet... look into the company before buying. " 😉 but thanks for the additional specifics. I am sure others appreciate. Trust me I know everything there is to know now and won't likely forget the experience. I had the CS rep tell me yesterday their records showed they sent what I ordered (which I saved in email but they delete, as well as your entire account after sale). While a lot of people have the experience of getting a cheap knock off mine was 2 fold. Not only cheap, but a different product that they couldn't tell from the photo they stole from an actual distributor I order from. I am guessing because they couldn't read the description in English & didn't bother to translate, or it just doesn't translate well... but they just thought it looked like a tee shirt, while in reality it was really a bodysuit... tucked into the woman's jeans (for anyone not familiar that means it snaps down below). And of course it was a good quality thick material & ribbed as well, but they just looked at the photo and sent a no tag no brand completely sheer tee shirt, as in so sheer when held to the light you could see through both front & back layers held up together. And they still say they are the same. Even though the description translated to English on their page shows bodysuit as well.
Regardless, it's not worth it no matter how much you want the item to go looking elsewhere. I wasn't looking for cheaper, my normal distributor just didn't have the size I needed any longer. But their strategy unlike others was NOT to be any cheaper... so if that is your incentive trust me it doesn't mean "you get what you pay for". Also watch for anyone that still charges shipping no matter how much you pay. It's less than trying to send it back obviously, but that is generally still worth more than the product itself & they want to cover the cost.
I filed a complaint with the FTC today against the seller and PayPal. I advise you do the same. PayPal needs to be held culpable for providing the platform for these Chinese vendors to swindle consumers. I also filed a chargeback with my credit card, but part of it was paid with a PayPal balance which I'll never see again.
visit www dot ftccomplaintassistant dot gov
I had the exact same issue. Provided all the proof of the website being a scam. Cost of goods $80. Cost of shipping back $150. What a joke. And that website is still going about and using PayPal to do their scam to other people. I have contacted the news and won't let this go.