Why does PayPal Not Ask the Buyer’s Side of A Claim?

gnotes
Contributor
Contributor

I am so furious today.  I just received a message that Seller responded to a request for info and it is being decided.  PayPal has just to ask me for information about this Claim.  This involves computer software that I purchased that does not work on my standard Windows 10 computer.  Seller made up all kinds of stories about what I did and did not do, mainly untrue.  I have records of everything and PayPal only wants to listen to his nonsense.  

 

Am I to understand that this case will be decided without them ever asking me anything?  That I will be out $129 because of the lies of the Seller.  I cannot even view his latest response in the Resolution Center.  What a scam! 

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