Why Do I Have to Pay for Return When Seller Posted Wrong Goods

kat16284
Contributor
Contributor
I purchased keyrings from Shengguo Network and have an open dispute. They have agreed to a full refund if I return goods. PayPal have advised that this is at my expense in the resolution centre. Why do I have to pay if the seller sent the wrong goods??????? How is this fair???
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kernowlass
Esteemed Advisor
Esteemed Advisor

@kat16284 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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