Who should pay for return of an item "Not as described" ?
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I have raised a Resolution Case regarding an item which was substantially different from the item advertised. The Seller has agreed to make full refund but only after the item is returned to them At My Expense. Is this the correct action Paypal are taking here? Should it not be the Seller's responsibility to pay the costs of getting the item returned to them, as it is not as described and there are therefore in breach of distance selling regulations.
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Disputes
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In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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