Who pays return postage for a damaged item?

SkynetWoke
New Community Member

I bought an item but the item was damaged because the seller didn't pack the item properly. Why should I have to pay return postage ($20) on an item worth $80 because of the seller's mistakes? Should the seller not have to pay return postage? Thanks.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SkynetWoke 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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