Who is the victim here?

[Unclestein]

'We received the claim(s) you opened on 14 April 2021.

We've reviewed the transaction(s) and are denying your claim(s).

This decision was made because we received shipment tracking from the seller confirming that the item was delivered'.

The tracking info, so-called 'proof of delivery' was so vague it didn't include a name or address.

PayPal gets dozens of complaints about sellers, and they have the power to close the accounts but

they will side with the criminals because who are providing an income to their $20Billion fortune.

So much for payment protection.

You are safer with PayPal

[kernowlass]

@Unclestein 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Unclestein]

So...it turns out that using PayPal is NOT the safer way to pay.

The robots have already determined in the most inhuman way that an (obviously) faked delivery note from a bogus seller is a genuine evidence of it's receipt, despite there being no name or address on it!

Basically they accusing me (the victim) of being a lying cheating cnut:

'Our review of your PayPal account is now complete, and this is our final response. In these circumstances, the matter raised in your complaint is not accepted. Your account now shows that your complaint has been addressed.'

Yeh, this is the mentality of PayPal.

Options are:

Present a case to the Ombudsman: Done

File a police complaint with the national fraud bureau with respect to Paypal allowing criminals to conduct fraudulent transactions: Done

Present a case to the trading standards authority: Pending

Present a case to the ASA: Paypal promotes their 'buyer protection' purporting it to be some kind of guarantee of escrow, far from it.

Claim a chargeback from the bank: Sorted. I just wanna see something done about Paypal.

[kernowlass]

@Unclestein 

You're welcome !