Who do I contact if someone hacks my account and makes purchase

[julz6]

Would really appreciate some help since im not getting any, i've lost 130 dollars due to this because someone has somehow hacked my account and made purchases, these were made from someone in the UK, I live in Australia which is strange why paypal allowed payments to go through when the locations were completely different but would appreciate some help with this situation thanks.

[kernowlass · Accepted solution]

@julz6 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.