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Whether legit

rohwer51
New Community Member

Whether legit

I order something through pay pal and have been waiting for a package and it hasn't arrived and it has been almost 4 weeks. Tried to get in touch with the seller but the email does not exist from what I can see. What should I do? Should I wait alittle longer before putting in a dispute?
1 REPLY 1
PayPal_Ayesha
Moderator

Re: Whether legit

Hi @rohwer51


Welcome to the PayPal community and thank you for your post.

I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information.

I hope this helps. 
Ayesha