Where's is it?

[TiredOfThieves]

More than a week ago I spoke w/PayPal. I wanted to know why after proving PayPal with proof from the shipper, UPS, that the proof of delivery provided by was a fake did they decide in favor of the seller. The proof hadn't been reviewed, the lady I spoke with said she was going to reopen the case, give the seeller 10 to respond to their inquiry and if they didnt they would refund me the money anyway. To date, II cant even find where it was reopened. HELP PLEASE!

[sharpiemarker]

@TiredOfThieves 

Have to persistently call customer service for someone that can help, no one can fix this on the user to user help forums.

To contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

You can find your dispute cases in the resolution center:

http://www.paypal.com/disputes/