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Hi,
I would like to share my situation with an item I would like to return. I have received a projector which doesn't match the owner's description: he promised a brand new lamp but actually there are 1190 hours on it. He doesn't agree with the return and so I would like to ask PayPal for help. I live in NYC but I am now abroad until the end of November. I guess that if I request a refund through PayPal and they approve it I have immediately right away mail back the projector, right? I am wondering if I should request for refund sooner than the end of November and ask a friend in NYC to mail back the projector on my behalf. Or can I wait until then to do it in person? I would really appreciate any kind of suggestion and help in this matter. i would like to avoid possible mistake and jeopardize a clear request of refund.
Thank you,
Fausto
Solved! Go to Solution.
You have 180 days from date of payment to dispute a payment.
A concern is, if you wait to dispute, the seller can make assertions to PayPal about why you wait so long to report Significantly not as described, as a defense and PayPal may rule against you on the premise that this is warranty or buyer's remorse issue since you technically had the item for a while by the time you got back from abroad to report it.
If you file dispute right now, escalate to PayPal asap for them to step in and make a ruling, and you'll have to respond to dispute/requests for information from PayPal and return item in a timely manner as that is one of the requirements in winning a dispute. I believe PayPal gives you ten days from date of ruling for you to return item to provide return tracking number on the case.
You have 180 days from date of payment to dispute a payment.
A concern is, if you wait to dispute, the seller can make assertions to PayPal about why you wait so long to report Significantly not as described, as a defense and PayPal may rule against you on the premise that this is warranty or buyer's remorse issue since you technically had the item for a while by the time you got back from abroad to report it.
If you file dispute right now, escalate to PayPal asap for them to step in and make a ruling, and you'll have to respond to dispute/requests for information from PayPal and return item in a timely manner as that is one of the requirements in winning a dispute. I believe PayPal gives you ten days from date of ruling for you to return item to provide return tracking number on the case.
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