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There is a new scam going on. It's happened to me twice now. You order something from a Facebook ad. A few weeks later you get a package full of rags from China, when you complain they tell you to send it back at your expense or accept a partial payment. This is crap and a violation of US law. You are in NO obligation to send anything back at your own expense. Demand you get what you paid for or a full refund. Anything else is fraud. I expect PayPal to follow US Law
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The buyer protection Paypal gives you states you have to return goods for a refund.
If you want to pursue a legal claim against the seller then that is another avenue open to you and you can hire an international lawyer to sue them if you want to but it may cost you a lot more than the item you bought !!!
In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
That isn't possible during the pandemic and Chinese companies know it and are exploiting it. The question is if Paypal is helping them with this policy?
Because the cost is outrageous but its also illegal. Back in the 1970s a bunch of companies started shipping people stuff they didn't order because they knew people wouldn't pay to ship them back. This scam was quickly nullified with the law saying you were not responsible for sending back or paying for anything you didn't order. The law applies in this case. They sent me stuff i didn't order. I refuse to pay for dealing with it. I want MY order or MY money back as required by law. As for this Paypal User agreement BS, you can't sign your rights away. Paypal does not get to participate in mail fraud no matter what you sign.
But paypal is NOT the law, paypal helps you get a refund as long as you return the item to the seller first. Trackable to prove delivery. They also help with return costs if you have activated the 'return shipping on us' option.
However if you want to pursue LEGAL options then by all means hire an international lawyer to take on another international lawyer in China to see if you can get a return shipping label, may be a tad more expensive though !!!
Paypal closed my dispute in favor of the merchant. I was angry and was in the process of canceling all of my agreements in preparation of closing my account. Another user posted that she had the same problem and after calling Paypal they reversed the decision and refunded her money. I decided to try that and it worked. I was told my money would be refunded to my credit card. I've been using Paypal since 2001 and this was my first dispute (they verified that while I was on the phone), the company I paid has had their account limited (they told me that on the phone) and I had to resort to a phone call to get my money back. I am unhappy that I had to resort to a phone call and I wonder how many people don't take that extra step.