When I issue a refund how to I ensure my item gets returned?

[colekathryn1999]

I've recently mixed up 2 orders on my depop and both buyers want a refund. I want to give them the refund plus provide shipping if necessary to receive my items back but how do I know they will send my item back?

[Ragnar_Lothbrok]

Good day @colekathryn1999 

I hope all is well.

That is a good question though. Well, if your buyers are willing to ship the item back to your first before you process a refund, without filing a case, that would be great! As we don't want you to initiate a refund without having any assurance that your products will be returned to you. Correct? Otherwise, you may want to consider advising them to initiate a dispute from their ends. After that, both of you will have a capability to escalate the dispute to a claim if problem occurs.

For reference, please see What is the difference between a dispute and a claim? 

I hope this helps!

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