What to do?

Arez01
Contributor
Contributor
Hello, I made opened An case of $160 cashback. The seller and i made An agreedment to make it $120, the seller told me to cancel the case and open An other case because he is in negetive balance . First of all i dont know how to end the case. Second of all i dont Trust it, can someone help me. Thanks.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Arez01

 

If you had to close a case to get a refund then it would be pointless having a dispute process at all.
NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Arez01

 

If you had to close a case to get a refund then it would be pointless having a dispute process at all.
NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.
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