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What to do? Fraud? Refund? *long story*

What to do? Fraud? Refund? *long story*

I found a person to do my baby's newborn pictures through instagram. She seemed legit. She had done a shoot for a girl I use to work with. I was able to contact her on IG and got my appointment with her. After the shoot she said it would take about 3-4 weeks to edit our pictures and send them to us. Took a little longer than that. I wasn't so worried about it taking long, more so that she didn't reach out to let me know she kept me in the blue. Once I did get a response it was an excuse. I got the pictures loved how it came out saw she had a promotion of a really cheap shoot. It was short with less poses than the newborn. I bought them back in August 2018. Tried to book right before X-mas got my date and time but No location. Tried reaching out multiple times. Until I did get a response saying she wanted the sky to clear up, since it was around the time of the fires. I said ok no problem. And like I said before I don't mind the waiting its more so the communication there is. If you let me know ahead of time I'm flexible and will adjust but leaving me on read and no response just playing with my time and my money it becomes an issue. Now I have tried contacting her multiple times since the end of November with nothing in return. She has even erased me from a Facebook page that she designed for her clients she has worked with. How can I get my money back? I have a copy of the PayPal receipt of when I paid and everything.

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Re: What to do? Fraud? Refund? *long story*

@6flowerbomb9

 

So to edit, you paid for something that you didn't receive...yes?

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.