Two weeks ago, on 16 Oct 2020, I made a purchase on Esty and paid the seller through PayPal. After one week of waiting for update on DISPATCH STATUS and sending 3 messages to ask for update, I didn’t get any reply from seller AND discovered that the seller’s page is now not found. So sensing that I got involved in a fraud, I alerted Esty. Esty has instructed me to make a refund claim from PayPal but I haven’t from PayPal apart from one reply saying I made the payment as a guest and asking for my details to verify the transaction. Haven’t heard from Pay Pal (on Message Centre) for days now and I cannot proceed with this refund. Is there a local office I can contact? Why are the communication methods With PayPal so impersonal and unresponsive?
