Waiting for a refund.

[richardhb]

I brought a camera from China, and had to return it as it was faulty. I did all the right things and Paypal wrote to me and agreed I should get a refund. I sent the camera by Royal Mail signed for and it has been delivered in China according to the Post Office.  But several days later after giving Pay-pal all the information the case has gone/been moved from the Resolution Centre, but I've not received any refund. All Pay-pal need to do is put the information into the P/O track and trace and they will see. What happens next please?

Thanks.

Richard.

[kernowlass]

@richardhb

Tracking does not always show as delivered in some countries, your best bet is to phone customer services and see if they will issue a refund with the info you have................

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".

In the UK its free from any landline phone.