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(Sorry for delay in getting back on this thread. My Community forum account was somehow banned until this morning [Tue.13.Oct.2020] for warning other users by simply linking to this thread from other repeat threads others users kept started. Don't ask how I managed to un-ban myself, lol!)
Anyway to get back on topic...
The solution here was nothing to do with users submitting evidence or not.
This seems to have been a mass glitch by Paypal, which (as I said on the top of this thread in the original post) was rectified by Paypal within 24hours during Sat.10.Oct.2020, when they removed the limitations from accounts for all users that were affected by the bug.
Hopefully that's now the end of the issue. 🙄
Just happened to me today. I logged in and simply added 2-pass authentication and boom, the email was sent almost immediately. They are asking for two things that make no sense to me. One, a photo id and two copies of receipts from my supplier. That's all well and good except for one, I don't have a supplier cause I just use paypal for things I buy online and two I'm not giving them my photo id for any reason what so ever. I rather delete my account, which I just tried but because of those two little items that need resolving first, I can't. If this is some sort of mistake and they roll it back, I'm deleting my account as soon as I am able.
Same here! Asking me the same questions, demanding proof of fulfillment and receipt from my supplier along with information about a transaction that doesnt exist and a photo ID.
I don't sell anything! So it's literally impossible for me to answer some of these questions. My account is just trapped until Paypal fixes whatever they broke today.
Well this is absolute crap. All I did is pay someone money and now my account is locked? Done this hundreds of times, and now they want more info? And they want supplier info when I've never used one? And seller info even though the last time I sold something was MONTHS ago? Good **bleep**ing god Paypal, get your **bleep** together.