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TL;DR - OASNOVA or Cowry List isn't accepting a valid return and PayPal is not protecting consumer rights.
I ordered swimsuits from a company I learned about from an Instragram ad and I paid for the items through PayPal. I never received a confirmation or tracking number until I contacted the company. I received the items July 7, 2020 and requested to return return them on July 10, 2020 by following the website's directions to email them within 30 days of the transaction. On PayPal, the transaction says the seller info is OASNOVA and the contact email is. I have contacted the seller multiple times by emailing them directly from their website (Cowrylist.com) to initiate a return. I have received the same response: I need to send them pictures of the product. Their website says they accept returns - nothing says conditional returns. Additionally, when the customer service representatives have actually responded, it has occurred between 10:00pm EST and 8:00am EST, thus making it difficult to get a quick resolution. Based on what I have found online, this company essentially doesn’t exist. I wish I had done research on it before I bought anything from it. PayPal lists the seller information as “OASNOVA,” but the company I bought from is called Cowry List. My bank statement shows the transaction as “SHA MEN PAO BU ZHE DIAN ZI SHANG WU IAT PAYPAL.” I also learned that the domain name was purchased less than 6 months ago.
I have messaged PayPal multiple times and have been transferred to many different agents. I opened a case against the seller and it was denied. When I messaged PayPal again, I was transferred to the Dispute Department and FINALLY interacted with an understanding agent. Her name is Carla (I think this is her handle: @PayPal_Carla ). She actually read through my messages and made me feel relieved. However, one day later I received a notification that my dispute was denied. I was not given a reason for the denial. Did the seller respond? What did the seller say? Why was my case denied?
#customerservice #paypalcustomerservice #customerrights
I'm having this exact same issue. They were giving the same random responses and delaying giving me a direct answer as to my exchange inquiry. When I was firm about receiving an answer to my exchange request, I was told the below which I have copied and pasted from their email to me. So basically, the return costs the same or more than the garment itself because you're likely shipping it back overseas, even though the return address on the package said it came from Inglewood, CA. So they likely make you ship it back overseas and make it so difficult so you won't bother to do it. Shady business practices for sure. I will not be ordering from them again. Luckily, I only spent $38 with them so it wasn't the worth the bother for me to return it since they won't guarantee it will even be received. Just wanted to warn others not to purchase from them if you're concerned about their return/exchange policy, as it is not good.
You are responsible for the return freight, about $30-$40,then we check within 1 week after we receive the return parcel, we will refund the price of product/s, not including shipping fee as we had shipped it.
You could order a new item.
Please be sure to give me the tracking number and carrier of your return. If we can't find your tracking information, we can't find the returned item, nor can we refund it to you.
If you sure above info, we will show you return address and product info.
Exact same for me. Please see my reply from Chaseset - Can't use Paypal now or buy online it seems due to all the fraud out there -
I am going through the same thing...I find it sad that PayPal will allow this type of fraud to keep happening. I have put a dispute in with my credit card company against PayPal -- we will see what happens. Shame on you PayPal!
I ordered two tankinis, both sizing not right. Contacted customer service and they wanted pictures of the suits for sizing.. Sent pictures. Now, they are stating that they are only accepting refunds to their warehouse in China and that my shipping fees would be more than I paid for the suits. So, they are not allowing a refund. Their website states, new, unused with tags available for refund within 30 days of receiving. This was all followed. Looking for their address to put in a complaint to the BBB, but that is not even on their website.