Victim of scammer

dee1211
New Community Member

I open a case with pay pal because I bought a tent and got a rag. Yes a rag. Pal Pal says to return item for a refund saying company will refund. They gave me a return address in China. When I took it to post office and after filling out a customs declaration they tell me that this return address is bogus. No such place or thing. They receive this type of scams at least twice a month. where do I go from here? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@dee1211 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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