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Here is the situation as I understand it. I bought the Telescope and camera addon upgrade. All up it converted to about $116AUD. I received and confirmation tracking number. The tracking number was a Chinese one. Anyhow the package started its journey and ended up Shanghai. It sat there for over 2 months - I wrote that off to Covid-19 and the somewhat strained relations between Australia and China.
Anyhow last Monday I checked and supposedly it was delivered on the previous Friday (13 Nov). Checked our security cameras for the time it was 'delivered'. Nothing. So I reported it to Australia Post and waited. Today I received the following from Australia Post:
Hope this is useful to others who have been ripped off.
A further update on this 'SCAM' - There are multiple entities liked to my transaction
The Web sites and links are dead. This appears a scam initited in the USA but links back to China.
I would suggest do not deal with any of the above. If you see any of these names stay well away.
The following documents all ralate to the same purchase of a monocular telescope 'luxury' package to use with phone.
I did the same thing with the same product (I think?). Paypal dismissed the complaint saying seller (Vernal) had provided shipping number. Vernal's reply was also a fake shipping number. I sent PayPal screenshots like you posted here too. Paypal is a joke. I provide all the information and PayPal still don't get it right. How many complaints have they received about this scammer alone now? A multi-billion dollar company won't cough up when they stuff up and let a scammer in. Oh well, I won't use PayPal anymore unless that's the only way to pay and I'll let everyone know PayPal are useless on fraud protection.
I meant to reply to Andrew. I only joined this forum because of Vernal. I can't be bothered trying to navigate PayPal's resolution labyrinth anymore, I went to my bank to sort this out. I don't think PayPal even looked at the info I submitted. Vernal gave me/them two fraudulent tracking numbers. What is going on here? First time I've been scammed on the internet and PayPal have been absolutely useless... so much for buyer protection. Back to MasterCard.
Yes this company is a scam, but the biggest problem is that PayPal's dispute procedure is a waste of time, as they make you return the incorrect or faulty item back to the supplier, and the maximum they will reimburse is £15, so anything over this, you the buyer has to carry this and be out of pocket.
This has happened to me, so won't be using PayPal again
I just submitted a complaint in the PayPal resolution center, and it says I'm having a conversation with Vernal Technologies, and says the case will be auto-closed if not resolved by 12/18. The PayPal page says it, a telescope, was shipped 11/18, but it has not arrived, and I'm not holding my breath at this point. It looks like PayPal will be useless as others have noted. I set an appt for myself on 12/14 to escalate it to PayPal if it has not arrived by then, although I assume it will be junk even if it arrives.