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Paypal sent me this in reply to my clai
"We received the case(s) you filed on September 20, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.
We're sorry for any problems you may have experienced with the transaction(s)."
But at no time was I given any of that info!!
They are scammers, we ordered some fire pit skulls they claimed were fire proof and could be used inside a fire feature. The skulls took weeks to arrive (6) and when they showed up over 1/2 of them were shattered. They were made from some plastic resin that smelled horrible, we tried them in our fire feature and within minutes they burst into flame! When I shut the fire off, they kept burning, and produced a toxic black smoke and I had to extinguish them with water. These definitely cannot be used anywhere near fire. When I contacted them they offered only some money back and said we would have to ship them ourselves. This is an obvious bait and switch, does not match website description or function and is actually dangerous! When I demanded a full refund they went dark, so I escalated to PayPal.