Verify Identity procedure problem

SJP22
New Community Member

Hello,

I've just tried to verify my PP identity as requested (via email) but couldn't complete the procedure and I don't know why as no indication is given. I'm wondering if it may be to do with the Document section. We're asked to select a document and then the box below indicates the name of the document selected but with no indication of what further information is require.... If I select 'Passport' do I then enter my Passport number in the following box ? I've tried this and it didn't process. I've used up 2 of my 3 attempts after which my account is blocked. I'm tempted just to empty my Paypal account rather than risk that happening. Can anyone help ?

 

Thanks.

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