Verification issue

nimeshtandey
Contributor
Contributor

Paypal rejected my verification, says i have to turn 18, but this is 2020 i was born in 2001 so i am 19, i submitted all my documents well!?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nimeshtandey 

 

Yes but were you 18 when you opened your paypal account?

If not then it would be limited as you would have opened an underage illegal account so being 19 now would not make a previously underage account legal again.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@nimeshtandey 

 

Yes but were you 18 when you opened your paypal account?

If not then it would be limited as you would have opened an underage illegal account so being 19 now would not make a previously underage account legal again.


Advice is voluntary.
Kudos / Solution appreciated.
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nimeshtandey
Contributor
Contributor

now how do i resolve this i am 20 now, please give a proper solution

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nimeshtandey 

 

Contact customer services and ask if they will allow you to make a new account one that is legally opened now you are of age?

They may say no as you have broken their rules once already but sometimes they allow it.


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