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Vacation Renter Not Issuing Refund


Vacation Renter Not Issuing Refund

Hi All,


I paid someone on 08/21/2019 for a weekend stay at her property for April 2020. However, due to the coronavirus, California has forced a "shelter-in-place" and we are no longer allowed to travel. We have requested a refund, but she is not cooperating. We believe that due to force majeure, we are entitled to a full refund.


Since the payment took place more than 6 months ago, I cannot file a dispute with PayPal. I cannot contact a PayPal customer service agent either due to their limited staff.


What should I do?



PayPal Employee

Re: Vacation Renter Not Issuing Refund

Good day @feemqa 


This must be a frustrating situation to anyone who would be in your shoe and it really is my heavy heart informing you that we can no longer go beyond 180 days to file a dispute through PayPal. What I can suggest, if this transaction was funded by your credit card, you may want to contact your card issuer as they also offer extra level of protection. I hope this will still help.


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