We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I paid someone on 08/21/2019 for a weekend stay at her property for April 2020. However, due to the coronavirus, California has forced a "shelter-in-place" and we are no longer allowed to travel. We have requested a refund, but she is not cooperating. We believe that due to force majeure, we are entitled to a full refund.
Since the payment took place more than 6 months ago, I cannot file a dispute with PayPal. I cannot contact a PayPal customer service agent either due to their limited staff.
What should I do?
Good day @feemqa
This must be a frustrating situation to anyone who would be in your shoe and it really is my heavy heart informing you that we can no longer go beyond 180 days to file a dispute through PayPal. What I can suggest, if this transaction was funded by your credit card, you may want to contact your card issuer as they also offer extra level of protection. I hope this will still help.
***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!