VOVA Tech.

Mark_Wales
Contributor
Contributor

Hi all

This seller is all over social media and they also have an app.

Four times I have ordered and paid for items three times they apparently run out of stock and eventually refunded me via PayPal after having my money for over a week or so.

On my fourth order I eventually received my phone after just under 3 weeks.

Its a fake load of substandard rubbish. Nothing at all like the description. It also arrived damaged.

I have requested a refund via the app which was refused due to the pictures I supplied being unclear. This is rubbish. The pictures are clear enough.

I have also attempted to contact them directly by email to request my refund. Still waiting for an answer.

Looks like I'm going to have to open a case. 😞

Anyone else have any experience of VOVA?

 

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mark_Wales 

 

Best not buy from these........


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/uk/webapps/mpp/refunded-returns



Advice is voluntary.
Kudos / Solution appreciated.
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Mark_Wales
Contributor
Contributor

Thanks 👍

Have tried emailing them again and received the exact same answer. Wait 5 days etc, etc.

Looks like I'm going to have to open a case. Not the first time this year!

Why do paypal do business with these shysters?

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