Use email conversations as proof in a dispute

bajzag
Contributor
Contributor

I had money transferred to me via "friend and family". A few days later, this transfer was marked as "unauthorized transaction". I have email conversations that prove that the sender agrees to this transaction. The email addresses are the same that we use to login to PayPal. How can I bring these emails as proof on my dispute?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@bajzag 


Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.


A buyer would not be able to open a Paypal dispute for non-receipt of item OR item not as described as they would have no Paypal buyer protection.


However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection.


Advice is voluntary.
Kudos / Solution appreciated.
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