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Disputes
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https://www.paypal.com/us/smarthelp/article/your-case-has-been-escalated-to-a-claim-faq3946
https://www.paypal.com/us/smarthelp/article/additional-information-about-your-claim-faq3964
You need to give the name of shipping carrier (USPS, UPS, Fedex, DHL, etc) and the tracking number from said carrier.
You can add this information in the messaging system within the dispute and also in the specifically designated fields in the dispute process or stage in the dispute depending on type of case filed (ie 'item not received' claim or when you are required to return an item and provide return tracking number on a 'not as described' claim, for instance).
Kudos & Solved are greatly appreciated. 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Regarding claims, does PP verify seller's shipping details in Disputes and Limitations Archives
- How do I show proof of order fulfillment when I don't ship any items? in Disputes and Limitations Archives
- Appeal in Disputes and Limitations Archives
- Payment received, but Paypal is holding it in My Money Archives