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Uploading tracking info

New Community Member

Uploading tracking info

How do I get tracking Info and what needs uploaded for a dispute? And..: then how do I upload if I can get the info? Does it have to be mailed a certain way in order to have it in the first place? I keep asking pay pal for help and keep getting auto generated messages with zero info or help.
1 REPLY 1
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Esteemed Advisor

Re: Uploading tracking info

@Bernarma 

 

https://www.paypal.com/us/smarthelp/article/how-do-i-respond-to-a-paypal-dispute-filed-by-my-buyer-f...

https://www.paypal.com/us/smarthelp/article/can-i-provide-additional-information-or-evidence-to-payp...

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https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-if-i-can't-resolv...

https://www.paypal.com/us/smarthelp/article/your-case-has-been-escalated-to-a-claim-faq3946

https://www.paypal.com/us/smarthelp/article/additional-information-about-your-claim-faq3964

 

You need to give the name of shipping carrier (USPS, UPS, Fedex, DHL, etc) and the tracking number from said carrier.

 

You can add this information in the messaging system within the dispute and also in the specifically designated fields in the dispute process or stage in the dispute depending on type of case filed (ie 'item not received' claim or when you are required to return an item and provide return tracking number on a 'not as described' claim, for instance).


Kudos & Solved are greatly appreciated. 🙂