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Unusual acitivity , secure my account

zedz1
Contributor

Unusual acitivity , secure my account

Hi .i have problem with my paypal account No matter how how he tries he can't logged on my paypal account and everytime my signed on it always say's
" We noticed some unusual activity
i need your help securing your account to prevent unauthorized access. For your safety, there may be some limitations on your account until you take action. "

And when i clicked the " Secure my account " this is what showed up

Sorry, we couldn’t confirm it’s you.
Do you need any help? We can help.

There's no any recovery options shows up , so he can reset hes password through his E-mail.
Everytime he logged in thats the only thing show's up
" We noticed some unusual activity
i need your help securing your account to prevent unauthorized access. For your safety, there may be some limitations on your account until you take action. "

Sorry, we couldn’t confirm it’s you.
Do you need any help? We can help.

and when i wait for some hours to cool , i try to secure the account and the process goes back

Can you please help me out of that , Please make sure you will be able to help me out as soon as possible because i already did contact paypal through call a tons of times but nothing changes , please fixed the problems
Has anyone faced this and how was it addressed.