Unrecognised charges from Paypal Europe

NatsG
New Community Member

Hello 

 

I was wondering if there have been others who like me have had a mysterious direct debit created on their bank account that was from Paypal (Europe) S.a.r.l et Cie., S.C.A

 

I got charged by Paypal (Europe) S.a.r.l et Cie., S.C.A on the 2nd of April for £10.11 and again on the 16th of April for £10.15. The weird thing is these transactions show up on my bank account but NOT on my paypal account. I suspect Fraudulent activity but Paypal UK wont help me because it's a European transaction and it doesn't show up on my paypal accout. The bank have told me that it seems to be a direct debit set up from Paypal in Luxembourg?!!!!  

The fact that these transactions do not show up on my papal account also means that i am unable to open a dispute. I am now left to contend with money being taken from my bank account that i haven't given the authority to be made.

 

Could anyone help or shed light on this matter please?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@NatsG 

 

When you add a bank account to paypal it sets up the direct debit mandate so that paypal can take authorised payments for any purchases you make (or pay your Ebay fees).
No company eg water/electric can take funds from your bank account on a regular basis without that direct debit.
However the amount shown is always the ''last'' transaction / amount that you paid to a seller via paypal.

Sometimes it does not coincide with the date you made the payment as paypal CREDIT the seller in advance and then paypal wait for the funds to transfer from your bank account, they can 'leave' that account at anytime from a few hours up to a few days later. Also the 'amount' can sometimes not be recognised if you used it as a part-payment with the rest coming from funds already in your paypal balance.


Advice is voluntary.
Kudos / Solution appreciated.
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