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Unknown completed payment

K-pax
Contributor

Unknown completed payment

Hello community, This morning i was surprised to see that a payment of 50 euro was completed on my PayPal account to Riot Games, Limited (which obviously i didn't do), I checked my account and to my surprise again, i found that there is another phone number connected to my account and another email as well. The other phone number although wasn't verified but it was the primary one. So now, I removed my bank card and removed that number and put back mine as the primary and verified it. Do have any explanation,? How can get back my money ? How can i know, if someone logged in to my account ? Thanks in advance,
2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Unknown completed payment

@K-pax 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
grapeseo
New Community Member

Re: Unknown completed payment

HI, Did you get your money back ? I was shocked, this exactly what happen to my Paypal account today, 3 payment has been made to Riot Games € 50 each (€ 150). I already open a dispute. Thanks!