Unknown charge

Linhtrang
Contributor
Contributor

I bought stuff from eBay with credit card and I saw a payment for that via Paypal. That payment isnt shown in my Paypal history. A few days later, I saw another payment exactly the same amount as the payment of that product. Now I get a double charge??? Can you guys explain it for me plz? Thank you so much.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Linhtrang

 




If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Linhtrang

 




If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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Linhtrang
Contributor
Contributor
Thank you so much!
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