Hi @AOIBUDOGU
Thank you for bringing this to us. There might be a possibility that this transaction was made via a guest account that is why it's not showing on your PayPal account, you mentioned that you tried to call even email who tho? Is it your bank or PayPal? If us, the best option that we can offer to you right now is for you to reach out to our available chat support since our phone lines are not accessible at the moment due to the worldwide pandemic crisis. Just login on your PayPal account, go to Message Center, then choose the option for Chat. Our friendly customer support teammates are willing to assist you. You should also try and contact your bank if thy can dispute it for you. (If you haven't contact them yet)
Hope this will help you, stay safe now and God Bless!
