cancel
Showing results for 
Search instead for 
Did you mean: 

Unknown Transactions

Highlighted
New Community Member

Unknown Transactions

There are transactions showing in my bank account charged to PayPal but they don't show in my PayPal account. I am a very small business with generally about 2-5 outgoings a month so I would realise what this is but I don't. Can't dispute with PayPal as the transaction isn't shown here. How can I contact them?

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Unknown Transactions

@Haylie47 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.