Unjustified repeated resolution date delay

[PeppinaMalta]

To PayPal or whoever: Refer to my complaint case ID PP-D-94812257. I unhappily noted that over the recent weeks the resolution date is repeatedly postponed from 11, to 14, to 16, to 18, & to 19 Jan 2021. Please give me a valid reason for this delay tactic asap. Do not blame covid-19 because back office customer care staff can work from home anywhere. Thank you. Peppina

[kernowlass · Accepted solution]

@PeppinaMalta 

Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads !
So all claims are being pushed back unfortunately.

As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund.
Sadly you will have to wait it out in the long queue though.  

[PeppinaMalta]

Case has just been resolved in my favour.

[PeppinaMalta]

Case has just been resolved by PayPal in my favour.

[kernowlass]

@PeppinaMalta 

Excellent, glad you didn't have to wait too long.