United Stated

Usernamejtbs
Member
Member
I purchased a ceramic hair curling iron and was sent 3 curlers from the Ouyi Group. This is a scam and it’s on Facebook. PayPal time to send out a notice to people purchasing from them. This way we all fight against the scammers !!!
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Usernamejtbs 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.

Also make sure you have activated the below link in case you have to return the item when Paypal requests you to.
https://www.paypal.com/us/webapps/mpp/returns


Advice is voluntary.
Kudos / Solution appreciated.
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CharClark75
Contributor
Contributor
I have disputed my product twice now. I now have to wait until 5th of Feb to see if these fraudsters are going to refund me or send me what I paid for. How can PayPal allow a company who is clearly defrauding customers to continue with their company???
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CharClark75
Contributor
Contributor
I was sent exactly the same thing and they sent me back a reply to my dispute saying that that was the option that I paid for.....there was no way those plastic curlers were worth nearly $30USD.....they weren't even worth $1.00USD
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