Hi all.
it's definitely a scam - I fell for it. Saw an ad for a deal on a cat exercise wheel on IG or something. My cat is healing from renal kidney failure that almost cost him his life so we're keeping him inside and bought the wheel on a whim toward the end of Aug. Nothing. I emailed the email listed on their site and it was never responded to. I asked for tracking and the tracking they originally provided was incorrect. On Oct 10 I received a random mini t-shirt. I wonder if we all got the same little blue shirt. lol When I saw small I mean it's like for a guinea pig or something small - for sure too small for our cat.
Anyways, turns out this is the same replacement tracking number they provided me. They are responsive but just feeding BS. They didn't return my numerous emails from their website so I emailed them on the email linked to the PayPal transaction.
I filed a claim as obviously this is going no where. Their company name according to PayPal is this company - and here we are. Sucks we all fell prey to this. Shame on me.
Sincerely sorry for your frustration, but It's international transportation. Delivery fee and customs fee actually cost a lot (we've already paid for this)
If you just want to return the item, the shipping fee we paid before is about $15 ( If return, this need be covered by you ). And when the goods ship to our country, there is another shipping fee about $15 dollars too, (maybe higher, because we have co-operated with the local post office in China, can get a company shipping discount if we ship a lot).
Just think about it, you will easily lose above $30 If there is no another additional fee for you. (such as customs etc) Can both of us just step back a little bit, how about we give you a 50% discount refund of your order, can you keep the product?
Thanks for your understanding."
Thanks for contacting us and sorry for keeping you waiting.
We are very sorry about the problem with the goods. Maybe the carrier mislabeled the package because there were too many packages.
We will try our best to improve ourselves and correct our mistakes. We hope you can give us a chance. We offer you two solutions:
1) If you can't keep the product, you can send the product back, and we will give you a full refund, when we receive the photo of returning package and label of shipping back. Since international transportation is expensive (You can check before shipping back), We can give you $8 for the freight. If you are sure to return the product, please inform us in advance we will give our address to you.
2)If you can kindly keep this product, We will give you a 40% refund as compensation, and we can refund the money to your account immediately.
We really hope to get your kindness and understanding. Customer satisfaction is the maximum of our corporate objectives.
Which solution do you like to choose? Waiting for your reply.
You can enter the tracking number [ x y z ] to check the express information through this link:
In general, the estimate time-frame of arrival is about 15-20 working days, and please allow some days to update.
Your patience and understanding will be highly appreciated. If you have any questions or concerns, please feel free to contact us.
