Unfair decision made for the request for a dispute to be opened for goods not received.

[mal28]

I placed a pre-order on the 10th of July 2019 for an item which I was to receive by the 10th of January 2020.  I have not received my goods and when I contacted Paypal to open a dispute for me, I immediately got a reply saying that my request had been declined.  By the nature of this transaction I had to wait six months for my goods.  I am deeply concerned that this is likely to be happening on a regular basis as Companies wishing to launch new products but require funding could be running 'Special Offers! such as I have procured to.   My offer was,  if I did not receive my order precisely 6 months from the date of my initial transaction I would have a full reimbursement of my money and be able to hold on to my goods when they arrived.  All the details and guarantees pertaining to my transaction appeared to be legitimate .  

[PayPal_Sriraj]

Hi @mal28

I am sorry to learn about your experience resolving a dispute via PayPal. 

We must open a dispute within 180 days from the date on which the payment was made. We should be aware of this if we agree a delivery time of an item or performance of a service with the payment recipient that falls after the expiry of the said period.

This information is mentioned on the PayPal website. Check out the PayPal Buyer Protection Policy. 

I hope getting familiar with the PayPal Buyer Protection Policy will help you decide during your future purchases.

Sriraj

[mal28]

Hi Siraj! Thank you for your reply to my comment. I’m fully aware of the rules in relation to the 180 day deadline. However, foolishly I assumed given the nature of this transaction that this rule did not apply. I do think it might be worth drawing this scam to other PayPal user’s attention as I am sure I am not the only person who has found themselves in this unenviable position. Thanks again - once bitten twice shy as the saying goes!!!